These Terms and Conditions (“Terms”) govern all services provided by Clean Guard, an entity within the Urban City Group of Companies, stemming from Urban City Initiatives. By requesting, booking, supplying, or delivering services through Clean Guard, all parties agree to be bound by these Terms.

1. Company Information

Clean Guard provides on-demand cleaning and security services for residential, commercial, and event-based needs. All services are rendered on a once-off or short-term booking basis only.

Clean Guard does not offer subscriptions, ongoing contracts, full-time staffing, or mobile applications.

2. Definitions

• “Clean Guard” refers to the service facilitator and brand.
• “Client” refers to any individual or entity booking services.
• “Service Provider” refers to cleaners, security personnel, or suppliers approved to deliver services.
• “Booking” refers to a confirmed service request.
• “Services” include cleaning, security, event security, and VIP or personal protection.

3. Nature of Services

Clean Guard facilitates access to vetted Service Providers for:

3.1 Cleaning Services

• Residential cleaning
• Commercial and office cleaning
• Once-off general or deep cleaning
• Pre- and post-event cleaning

3.2 Security Services

• Event security personnel
• VIP and close protection services
• Personal or travel-related security
• Short-term access control and guarding

Service scope is strictly limited to what is agreed upon at the time of booking.

4. Bookings and Confirmation

• All bookings are subject to availability.
• A booking is confirmed only once service details, pricing, and payment terms are accepted.
• Clean Guard may decline or cancel bookings for operational, safety, or compliance reasons.

5. Pricing and Payment

• Pricing depends on service type, duration, location, personnel, and risk profile.
• Payment may be required in full or in part before service delivery.
• Failure to pay may result in cancellation or refusal of service.

6. Client Responsibilities

• Provide accurate service information
• Ensure safe access to the service location
• Secure valuables
• Disclose risks or hazards

Clean Guard is not liable for issues caused by inaccurate information.

7. Service Provider Verification & Onboarding

All Service Providers must undergo verification including identification, references, and quality standards compliance. Clean Guard may approve or reject any applicant at its discretion.

8. Rejection and Reapplication Policy

Rejected applicants may reapply up to three times. After three unsuccessful attempts, Clean Guard may permanently decline further applications.

9. Acceptance of Terms

All Service Providers must accept these Terms before receiving work. Failure to accept disqualifies onboarding.

10. Service Quality Standards

Service Providers must perform duties professionally, respect client property, and follow agreed scopes of work.

11. Misuse of Services

Misuse may result in immediate suspension or termination.

12. Suspension of Service Providers

Clean Guard may suspend providers pending investigation or documentation updates.

13. Termination

Clean Guard may terminate providers for misconduct, safety violations, fraud, or reputational harm.

14. Complaints

Clients may submit complaints with evidence to: admin@urbancleanguard.co.za

15. Limitation of Liability

Liability is limited to the value of the service rendered.

16. Confidentiality & Data Protection

All data is handled in accordance with South African law.

17. Termination of Client Services

Services may be refused for non-payment, safety risks, or illegal activity.

18. Governing Law

These Terms are governed by the laws of the Republic of South Africa.